FAQ – HeloaMode

Welcome to the HeloaMode Frequently Asked Questions. We have gathered here the answers to the most common questions to help you quickly and efficiently.

 Orders & Payments

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, Amex), as well as other secure methods available at checkout.

Is my order secure?

Yes. All transactions are protected by SSL encryption to ensure the security of your information.

Can I modify or cancel my order?

Orders are processed quickly. If you wish to modify or cancel, contact us immediately at sales@heloamode.com.

 Shipping

What are the delivery times?

Delivery times vary depending on your address. Generally, delivery takes between 7 and 14 business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email.

Do you ship internationally?

Yes, we ship to several countries. Fees and delivery times may vary depending on the destination.

🔄 Returns & Refunds

Can I return an item?

Yes. You have 14 days after receipt to request a return if the item is unused and in its original condition.

How do I make a return?

Contact us at sales@heloamode.com with your order number and reason for return. We will guide you step by step.

When will I receive my refund?

Once the return is validated, the refund is made within 3 to 7 business days.

 Products

Are the sizes true to fit?

Our products fit normally, but we recommend checking the size guide available on each product page.

Do the photos accurately represent the items?

Yes, all photos are carefully selected to reflect the reality of the product.

🛠 Support & Contact

How can I contact you?

For any questions, assistance, or special requests, write to us at: sales@heloamode.com.

We are always happy to help you and offer you the best possible experience at HeloaMode.